Returns and refund policy
If you are not 100% satisfied with purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item Museum of Youth Culture Shop will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return.
Museum of Youth Culture Shop will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
To return a purchase please send your order confirmation number with a reason for returning to email@example.com
UK – Please allow 3-5 business days for delivery
Europe – Please allow 5-17 days for delivery
North America – Please allow 5-17 days for delivery
Japan – Please allow 5-17 days for delivery
Asia – Please allow up to 30 days for delivery
Backordered products are products that we do not have in stock at the moment but can still be ordered. We aim to fulfil back ordered products within 1-2 weeks.